Ordering Products From Pond Algae Solutions
Ordering Pond Algae Solutions Products is easy! You can order online safely through our secure online shopping cart. We accept Visa/Mastercard, American Express,Discover and PayPal for online payments. Your statement will show the billing from KLM Ponds LLC
For questions or concerns about our products please use the contact form found here.
*Orders will be processed and shipped promptly. With the free shipping option, we reserve the right to choose USPS Priority Mail or Fedex Ground Services. If you desire a particular delivery service you may choose that at checkout but the noted charges will be added to your order. We offer these shipping options on the website in order to keep your shipping costs down. Most products we carry are not "quick fix" treatments and therefore expedited shipping is not necessary. However if you do require faster shipping for any reason please contact us and we can set that up for you.
Our Basic Satisfaction Guarantee
We offer a full 30 day satisfaction guarantee. If you receive an item and it's not what you expected, simply return it and we'll issue you a full credit or refund per your request. All items must be in "new" condition (including the packaging - if any are included). If you receive a product you did not order or it was shipped incorrectly, KLM Solutions LLC will take care of everything including return shipping charges. On all other returns, the buyer will be responsible for return shipping charges.
Refunds on mechanical items will be honored if the merchandise is new, and unused. We do not believe in questionable restocking fees, however if an item is returned in used condition and cannot be sold as new we reserve the right to charge up to a 20% restocking fee based on the item's condition. The buyer will be responsible for return shipping and insurance charges.
Please note: Ultrasonic algae control devices will incur a minimum 35% restocking fee. To avoid this fee please ask us about our rental program.
All returns require a RA# (return authorization number) prior to shipment back to us. Please contact us via email to request this.
Iowa and California orders are charged sales tax unless you provide an exemption certificate.
Commercial customers please call for additional product and payment options.
We use a secure and encrypted shopping cart using the latest technology to protect your information and we do not, and will not ever share your email address or other information with any other party.
Thank you for shopping with us!
*Most orders will ship within 24 to 48 hours. Unfortunately backorders can occur, particularly in the summer season. Any orders backordered more than 10 days will be contacted and may be cancelled and a full refund may be requested.
**It is against federal regulations to use the term "algaecide" and relate it to anything other than a product which is EPA registered as such, and designed to specifically kill algae. Beneficial bacteria, aeration, dyes, and barley straw for example, do not fall within this category. All of these products simply and safely help to improve various conditions in a pond that foster unwanted growth and thereby may create a cleaner pond in the process. No claims are made in any portion of this website that any of these products kill or control algae directly, which we in fact believe is of great benefit to your pond.