KLM Solutions Support Information
If you have questions regarding any of our products or your pond your welcome to write to us with any questions you may have. Before doing so you may want to visit the pages below for additional information which may answer your question immediately.
To order any of our products you may either submit your order online via our shopping cart system. Or you can call one of our operators at 1-800-931-6068 to place your order. This toll-free number should be used primarily for orders only, although the operator may be able to answer some basic product questions.
Live operators are available 24 hours a day, 7 days a week, and holidays.
Additional order information including our guarantees, backorder policies, and sales tax charges can be found here.
Pond Related Questions & Technical Support
For pond or product related questions we urge you to visit the Frequently Asked Questions page before writing. We cover a lot of topics where the most common questions are answered. Using this feature may provide the answers you seek immediately.
If your still unable to find the answers to your questions after reviewing this page, please feel free to write to us directly via the contact form. We will respond to your question as soon as we possibly can (usually the same day), although delays may be expected during the peak spring and summer seasons.
You may also call technical support at 800-575-3189 and press option #1. Please be advised that we may be on the line with other customers and should you get our voicemail, be sure to leave a message with your telephone number and a brief description of your problem. We return all calls in the order they are received and will try to respond within 24 hours.
All of us at KLM Solutions appreciate your interest in our products and we look forward to helping you with your pond care issues.